Shipping & Returns Policy

SHIPPING POLICY

All shipping within Malaysia will be charged a flat rate of RM10. Purchases above RM300, delivery is free of charge. You will receive your order within 3-5 working days (excluding weekends/holidays) from the date of payment authorised and verified. The verification process may take up to two days as our customer service representative needs to examine and review  your order information. A shipping notification email will be sent to notify you of the tracking number and the courier service used to ship your order.

 

Please note that the delivery time is based on estimation only. We do not guarantee the delivery dates. Please email us at info@monjess.com for any questions that you might have regarding your order. Thank you for your patience and understanding. 

RETURN / REFUND

Unfortunately, we currently do not offer any return services at the moment. Unless a defective or wrong item(s) was sent to you, once goods are sold they are not refundable or exchangeable.